We provide full replacements or refunds in the following scenarios:
Items that arrive broken, cracked, or unusable due to transit.
Significant structural failures, severe layer separation, or deformations.
If we print text or lettering different from your provided details.
Receipt of a model, color, or product not listed in your order.
Because each 3D creation is custom-made on demand, returns cannot be accepted for:
Customer errors in customization text or accidental color choice.
Minor texture variations inherent to the layer-by-layer printing process.
Damage caused by dropping, excess heat, or mishandling post-delivery.
Requests made after 48 hours of successful delivery.
Once your claim is validated via WhatsApp, we handle everything swiftly and transparently:
Send clear photos/video of outer box & product with Order ID to WhatsApp within 48h.
Our workshop inspects and approves the claim within 12–24 business hours.
Choose between a free priority re-print or direct bank/UPI refund.